It is at an acceptable.Īdditionally, we have the same set of users who don't face any problem on AWS Workspace as well. The customer and the agent can hear each other and converse much better with minimum jitter and delay in audio. When the same agents connects to the same AVD using the MS Store RDP client available at link, they don't face any audio problems. We haven't done deep level troubleshooting and log collection on the Avaya app, since it's working fine in other environments as you will find below (so not an internal infrastructure issue which involves the Avaya server or it's DB) The QOS call quality shows 'good' on the Avaya app. The agent can hear the customer fine, but it is mainly the customer which faces issue with the jitter.

When the agent connects to the AVD using standard Windows client available at link and takes calls on Avaya One-X Communicator App version 6.2.7.03-SP7, the call is jittery and it crackles as well. We don't plan to use Windows 10 OS, hence QOS enablement is not done for the AVD's

Our environment has got RDP shortpath enabled and clients make successful UDP connections to the Windows 11 Enterprise 21H2 AVD's. A bit of a long story, so please be patient :)

Teradici pcoip client ubuntu